Last updated on October 23rd, 2023 at 07:31 pm
Note : This post is to set expectations for our customers, to prevent misunderstandings.
Steps : (** 2 way communication between Eshop and Customer)
1) Email us – Payment Verification
** Sales Team : [email protected] and EShop Team : [email protected].
** Send us the Transaction slip from either Paynow or Bank Transfer for faster verification and indicate the Order ID as reference.
** Order updates and coordination via email only. (Webmaster handles order management offsite, not at Retail location)
2) Payment Status update : – By Eshop Team
** Eshop Team will update the Sales Team and change the Order Status in our Eshop system :
| Order Status | What it means |
| Processing (Delivery) / Ready for Pickup (Self-collection) | Payment Made |
| Complete or Shipped Out (Delivery) / Picked up (Self-Collection) | Order is completed/closed.
— Delivery tracking to be monitored by customer (J&T or Ninjavan) |
3) For Delivery – Tracking Number : – Updated via Eshop backend
** Tracking # will be provided at the “Complete” Status Email, after package has been picked up by Delivery Partners.
** Delivery timeline, starts from the day our Delivery partners picked up the parcels. (For example, Next Day Delivery will be a day after Ninjavan pickup the parcel from our Retail Store)
Thank you for your kind understanding and we hope you enjoy shopping with us. We strive to give our utmost best in our communication with our customers.
Best Regards
LuckyGeek-FT