FAQ

Change History : Updated as at 4th July 2024.

  • 04-07-24 : Updated Order Statuses Information
  • 29-03-23 : Updated FAQ
  • 03-05-21 : Order Processing Clarifications
  • 07-12-20 : Removed Superzoom
  • 01-11-20 : Added Order Processing Hours.
  • 26-09-20 : Added Superzoom & Ninjavan for more delivery options.
  • 09.06.20 : Added Paynow QR payment.
  • 24.04.20 : Added Order Status explanations.

QN: What are your Order Processing Hours ?

7 days a week : 12 pm to 8 pm

    • Most Couriers only pickup our parcels on weekdays with the exception of Ninjavan that pickup on Saturdays.

Order Verification (Bank Transfer / Paynow QR Code) – Expect replies within :

    • 4 – 6 hours or before 8pm.

 

QN :  How do I place an order ?

Step 1 : Best method, is to signup using our FB Login. 

Step 2 : Search / Browse for the item you would like to buy.

Step 3 : Hit the Add to Cart button and

Step 4 : Checkout, and make payment.

Its that easy!

 

* Currently prices are based on PAYNOW QR code /  Bank Transfer basis only.  (both are under our Corporate OCBC Account)

 

 

QN : What happens if I don't pay within 24 - 48 hours? (Upon Order confirmation)

Item will be released for other customers to order online or buy in our SLS Retail shop.

 

QN : How can I cancel or change my order?

Email us at : gs.moc.sratsllaobfsctd@pohse or use the Contact us form.

 

QN : Do I need an account to place order?

Of course, we prefer to know who you are. With your Name and Addresses.

Rest assured these information are kept within the internal system, we are SSL certified!

 

 

QN : How do I track my order?

At present, we are still pretty manual.

Tracking numbers will be updated directly from our Retail Store, as Product fulfillment are being processed in-house.

 

QN : What are Order Status ? Do I receive emails from ESHOP system during every Status update?

Once you have placed an order, ESHOP will send you Emails during every process.

Below depicts the Order Statuses in our system : 

Status What does this mean? Actions on Backend - by Inhouse (Retail) Team
On Hold Pending for Order verification Received order and confirm item availability. Inform Customer to make payment.
Processing Payment made - Inhouse Team processing Received payment -- Order Fulfillment : Inhouse team packing item/s for Shipping out, Stock reduced.
Completed Shipped out Package is on its way, get picked up by our Shipping / Courier Partner. - System email will indicate Tracking number and various couriers' website for tracking.
Ready for Pickup Payment made - Ready for you to pickup Received payment -- Inhouse team prepare item for your pickup / collection , Stock reduced.
Picked up Item already picked up by Customer No further actions from Inhouse team.
Canceled Order not fulfilled Cancel by Admin due to No Stock or Customer requested to Cancel, Stock Increase back.
Refunded Paid but no stock

We will process refund. Once Finance prep document and approved by Manager. We will inform/email you.

* Please provide / confirm your Paynow / Bank Transfer details.

QN : What are the payment methods accepted ?

  1. Bank Transfer to our OCBC Corporate Bank Account - Details in System Generated Order Emails and the Thank you page
  2. Paynow QR Code --  Link to Paynow QR Code 
  3. COD - upon Self-Collection at our Retail Store*
    1. GrabPay
    2. NETS
    3. Paynow QR Code
    4. Credit Cards (VISA / Mastercard) - subjected to prevailing Credit Card charges.

Note :

  • Prices are discounted for this ESHOP currently to compensate for the lack of credit card payment method.
  • ** For Online Shop payments via Bank Transfer or Paynow QR code :
    • We will expect payment within maximum 48 hours of order confirmation (Item is confirmed to be available for fulfillment), afterwhich the order will be cancelled if still not paid.

 

QN : Is buying online safe?

Currently we only accept safe payments online.

Feel free to shop around!

QN: Which are the Delivery couriers you use?

Ans: J&T Express and Ninjavan

QN: Delivery leadtime?

Ans: 

J&T Express  -- up to 6 Days from the day it is being picked up from our Retail shop - slowest of the two. Recommended for low value items (<$100)

Ninjavan -- up to 4 days from the day it is being picked up from our Retail shop.

 

Processing of order usually takes 1 working day. - Change from On-hold status to Processing when Payment is received.

QN: When will the couriers pick up the parcel ? 

Ans : 

J&T Express : Every Monday to Friday.

Ninjavan : Every Monday to Saturday.

 

QN : How Can I Exchange/Return a Product?

We have a 30 days Return policy, please click the relevant page to check it out.

Essentially:

Contact us first, then drop by our Retail Store for any returns or exchange.