Last updated on September 20th, 2025 at 04:34 pm
Note :� This post is to set expectations for our customers, to prevent misunderstandings.�
Steps :� (** 2 way communication between Eshop and Customer)
1) Email us – Payment Verification
** Orders Management Team : [email protected].
** Send us the Transaction slip from Paynow for faster verification and indicate the Order ID as reference.
** Order updates and coordination via email only. (Webmaster handles order management offsite, not at Retail location)
2) Payment Status update : – By Eshop Team
** Retail team will be updated via the email — Webmaster will change the Order Status in our Eshop system :
| Order Status | What it means |
| Processing (Delivery) / Ready for Pickup (Self-collection) | Payment Made |
| Complete or Shipped Out (Delivery)� /�Picked up (Self-Collection) | Order is completed/closed.�
— Delivery tracking to be monitored by customer (J&T or Ninjavan) |
3) For Delivery – Tracking Number : – Updated via Eshop backend
** Tracking # will be provided at the “Complete” Status Email, after package has been picked up by Delivery Partners.
** Delivery timeline, starts from the day our Delivery partners picked up the parcels. (For example, Next Day Delivery will be a day after Ninjavan pickup the parcel from our Retail Store)
Thank you for your kind understanding and we hope you enjoy shopping with us.� We strive to give our utmost best in our communication with our customers.
Best Regards
LuckyGeek-FT